Community Manager

Full-time

Ackerstraße 2. OG

QA

Stratosphere Games is an AAA mobile game developer based in Berlin, Germany, looking for a Community Manager to support the development of existing and upcoming projects.

As a Community Manager of our upcoming mobile game, you will be responsible for building up a new Community, while managing various communication channels. You will ensure a good bi-directional flow of information between players and the product team. 
 
Your responsibilities:

  • Community Building - Create and realize the project’s Community Strategy to build up our community, and to develop a trustful, long-time relationship. 
  • Social Media Management – Select and maintain Social Media channels of the game 
  • Communication Management - Plan and conduct the game communication together with live Ops & Marketing team 
  • Event Organization – Prepare and conduct in-game and external Community events with the team 
  • Information Management – Identify important Community topics to focus on, and aggregate feedback data to extract meaningful recommendations for our team pro-actively 
  • Analytics – Compose regular reports with meaningful KPI 
  • Risk Management – Identify potential risks and prepare mitigations. Manage user conflicts and negative product feedback in a professional, empathic way. 
 
Requirements:

  • Minimum of 4 years of Community Management experience 
  • Knowledge of the latest social media (tools) and online trends 
  • Previous experience working with a game community 
  • Strong interest in games, especially mobile games. Strategy game interest, a big plus. 
  • Ability to bear responsibility 
  • Excellent communication and interpersonal skills (verbal and written skills) 
  • Excellent organizational skills 
  • Creative mindset, out-of-the-box thinking 
  • Knowledge in using the analytic tools 
  • Experience with photo/video/podcasting editing 

What we offer:

  • A friendly and motivated international team to collaborate with for achieving
  • breakthroughs together
  • Work on innovative and thrilling AAA quality mobile games
  • A large, open office space right in the heart of Berlin Mitte, surrounded by amazing (and not pricy) restaurants
  • Free coffee, water & beer available in the office
  • Be part of a great and stable-growing company with a friendly, but always challenging, work philosophy
  • A mixture of office and remote work
  • BVG-Ticket
  • Supplementary health insurance